5%
of sales
15%+
of profit
How retailer short payments shift the burden to suppliers.
The retailer takes the money off the invoice and pays the remainder. Nothing pauses, nobody asks, and the supplier is left to prove a negative after the cash is already gone.
The transparent $100 million example.
On $100 million of sales, a five percent deduction rate is $5 million taken off the invoice. Against a typical operating margin, that is more than fifteen percent of the profit the business earned that year.
Fragmented evidence, manual portals, small-dollar write-offs, deadlines, and limited headcount.
The proof lives in a different system than the claim. The portal is manual. Small claims cost more to fight than they return, so they are written off by policy. Deadlines pass. The team is already full.
If nobody investigates and files, the money stays deducted.
Silence is a decision, and it is always the retailer's decision. Every claim that is never investigated resolves in their favor automatically.
Systems organize queues; people still gather evidence, judge claims, file disputes, and follow up.
A better queue does not recover money. The work that recovers money is evidence gathering, judgment, filing, and follow-through — and that work is still entirely manual.
Every deduction detected, investigated, decided, reviewed, filed, and tracked.
Not a sample. Not the largest claims only. Every deduction, with a recorded decision and a traceable outcome.
